Last Updated: August, 2025
At coach.co.ke, protecting your privacy is fundamental to our executive coaching practice. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you engage with our coaching services. As an ICF ACC credentialed coach, I adhere to the highest standards of confidentiality and data protection. By working with coach.co.ke, you agree to the collection and use of information as described in this policy.
Who We Are
Coaching By Michelle is the data controller for this website and our coaching services.
Business Details:
- Business Name: Coaching By Michelle
- Physical Address: The Aviation Centre, Teleview Area, Eldoret, Kenya
- Email: admin@coach.co.ke
- Website: coach.co.ke
- Privacy Contact: admin@coach.co.ke
If you have questions or requests about your personal data, contact us at admin@coach.co.ke.
1. Information We Collect
coach.co.ke collects information to deliver effective executive coaching and leadership development services. The types of information we collect include:
Personal Information: Information you provide directly, such as your name, email address, phone number, billing information, company details, and any other information you voluntarily submit when scheduling consultations, engaging coaching services, or subscribing to our executive insights newsletter.
Coaching Assessment Data: Information gathered through leadership assessments, 360-degree feedback tools, personality inventories (such as DISC, Myers-Briggs, or StrengthsFinder), goal-setting exercises, and executive intake forms designed to understand your leadership challenges and development objectives.
Session Documentation: With your explicit consent, notes from coaching conversations, action items, progress tracking, and development milestones. All session records are maintained in accordance with ICF professional standards and are kept separate from marketing or administrative data.
Professional Development Data: Career history, leadership challenges, organizational context, performance goals, and strategic objectives shared during our coaching partnership. This information is used exclusively to provide personalized coaching and track your professional growth.
Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, pages visited, time spent on each page, and other data gathered through cookies and tracking technologies.
Transactional Data: Details about coaching packages or services you purchase, including payment information, billing address, and engagement history.
2. How We Use Your Information (Legal Basis)
We only process your data for specific, lawful purposes under the Kenya Data Protection Act, 2019:
| Purpose | Legal Basis |
|---|---|
| Delivering executive coaching services, maintaining session records, progress tracking | Performance of a contract or steps before entering one |
| Processing payments, billing, and invoices | Performance of a contract; legal obligation (accounting/tax requirements) |
| Leadership assessments, 360-degree feedback, personality testing | Performance of a contract; legitimate interests (providing effective coaching) |
| Sending coaching resources, session summaries, follow-up materials | Performance of a contract; legitimate interests (supporting your development) |
| Executive insights newsletter and development content | Consent (you can withdraw at any time) |
| Website analytics, improving coaching services, Microsoft Clarity data | Consent; legitimate interests (improving our services) |
| Professional coaching supervision and consultation | Legitimate interests (maintaining coaching quality and professional standards) |
| Complying with ICF standards, legal requirements, resolving disputes | Legal obligation; legitimate interests (professional compliance) |
Professional Coaching Standards: All data processing aligns with ICF (International Coaching Federation) ethical guidelines and professional coaching standards. This ensures your information is used solely to enhance your executive development and maintain the integrity of our coaching relationship.
2.5. Executive Coaching Confidentiality Standards
As an ICF ACC credentialed coach, I adhere to strict confidentiality principles that govern all aspects of our coaching relationship:
Session Confidentiality: All coaching conversations, insights shared, and progress discussed remain strictly confidential. Information from our sessions will not be shared with anyone without your explicit written consent, except where disclosure is required by law.
Assessment Privacy: Results from leadership assessments and 360-degree feedback tools are shared only with you and are never used for marketing purposes or shared with third parties.
Organizational Boundaries: When coaching is sponsored by your organization, we maintain clear agreements about what information (if any) may be shared with sponsors, always with your knowledge and consent.
Professional Supervision: If I engage in professional coaching supervision or mentoring (as required for ICF credentialing), any discussion of our work together will be anonymized and focused solely on coaching methodology and professional development.
3. How We Share Your Information
coach.co.ke respects your privacy and never sells, rents, or trades your personal information. Your coaching data remains confidential except in these limited circumstances:
Coaching Service Providers: Trusted third-party vendors who support our coaching practice (payment processors, scheduling platforms, assessment tool providers) may access necessary information to fulfill their services. All providers are bound by confidentiality agreements.
Legal Compliance: We may disclose information if required by law, court order, or legal process, or if we reasonably believe disclosure is necessary to protect our rights, enforce our agreements, or ensure safety.
Professional Consultation: With your explicit consent, we may consult with other coaching professionals or specialists to better serve your development needs. All consultations maintain strict confidentiality.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of coach.co.ke, your information may be transferred to new owners, and this Privacy Policy will continue to govern your data.
4. Cookies and Tracking Technologies
coach.co.ke uses cookies and tracking technologies to enhance your experience and improve our coaching services:
Types of Cookies We Use:
- Essential Cookies: Necessary for website operation and session management
- Analytics Cookies: Help us understand how executives engage with our content to improve our services
- Preference Cookies: Remember your settings for a personalized experience
- Scheduling Cookies: Enable seamless booking and calendar integration
Managing Cookies: You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features like online scheduling.
5. Security of Your Information
Protecting your executive coaching data is paramount. We implement comprehensive security measures:
Encryption: All sensitive data, including coaching notes and payment information, is encrypted using industry-standard SSL/TLS protocols.
Access Controls: Access to coaching data is restricted to authorized personnel with a legitimate need to know. All staff sign confidentiality agreements.
Secure Storage: Coaching records are stored in secure, encrypted databases with regular security audits and monitoring.
Professional Standards: Our data handling practices align with ICF ethical guidelines and professional coaching standards.
While we implement robust security measures, no online system is completely secure. By engaging our services, you acknowledge the inherent risks of digital communication and data storage.
6. Data Retention
We retain your information only as long as necessary for coaching purposes and legal compliance under Kenyan law:
Coaching Records and Session Data: Retained for 6 years after engagement completion to support follow-up sessions, references, and professional record-keeping requirements.
Assessment Results: Maintained for 6 years to track long-term development progress and support future coaching engagements.
Financial and Transaction Records: Kept for 7 years as required under Kenyan tax and accounting laws.
Marketing and Newsletter Data: Retained until you unsubscribe or after 24 months of inactivity, whichever comes first.
Website Analytics Data: Stored for up to 13 months, then anonymized or deleted.
Professional Consultation Records: Anonymized coaching supervision or consultation notes retained for 3 years for professional development purposes.
7. Your Rights and Choices
As our coaching client, you have comprehensive rights regarding your personal data:
Access: Request a copy of all personal information we hold about you, including coaching notes and assessment results.
Correction: Update any inaccurate or incomplete information in your coaching records.
Deletion: Request deletion of your personal data, subject to professional record-keeping requirements and legal exceptions.
Data Portability: Receive a copy of your coaching data in a commonly used format for transfer to another coach or organization.
Objection and Restriction: Object to or restrict certain types of data processing, including marketing communications.
Coaching Records: Request access to your coaching session notes and progress tracking (available as part of our standard practice).
To exercise any of these rights, contact us at admin@coach.co.ke. We may require identity verification before processing requests.
8. Executive Client Privacy
Our services are designed for business professionals and organizational leaders. We do not knowingly collect personal information from individuals under 18. If we discover we have inadvertently gathered such data, we will promptly delete it.
9. International Data Transfers
For international executives and global organizations:
Your information may be transferred to, processed, and stored in Kenya, where our primary coaching practice operates. When we transfer personal data internationally, we use safeguards recognized by Kenyan law, including standard contractual clauses and explicit consent, to ensure your data remains adequately protected.
GDPR Compliance:
If you are subject to GDPR (European clients), you have additional rights including enhanced data portability and the right to lodge complaints with supervisory authorities in your jurisdiction.
Cross-Border Coaching:
For multinational executives, we maintain consistent privacy standards regardless of where coaching sessions occur or where you are located.
10. Third-Party Integrations
Our coaching practice may integrate with external platforms:
Assessment Tools: We partner with reputable assessment providers (personality tests, 360-feedback platforms) that maintain their own privacy policies.
Scheduling Platforms: Calendar integration tools are used to streamline session booking and may access basic scheduling data.
Payment Processors: Secure payment platforms handle billing information according to their privacy policies.
We encourage you to review the privacy policies of any third-party services we recommend or integrate with your coaching experience.
10.5. Microsoft Clarity and Analytics
We use Microsoft Clarity to understand how executives engage with our website and improve our online resources. This includes behavioral metrics, heatmaps, and session replay data.
We also partner with Microsoft Advertising to optimize our content for executive audiences. Website usage data is captured using cookies and tracking technologies to understand content preferences and improve our coaching resources.
This data is used solely for website optimization, security purposes, and improving our coaching content. For more information about Microsoft’s data practices, visit the Microsoft Privacy Statement.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our coaching practice, legal requirements, or industry standards. Updates will be posted with a new “Last Updated” date. Continued engagement with our coaching services indicates acceptance of the updated policy.
For significant changes affecting your coaching relationship, we will notify you directly via email.
12. Contact Information
For any questions about this Privacy Policy, your coaching data, or privacy concerns:
Coach.co.ke – Executive Coaching Practice
Email: admin@coach.co.ke
Privacy Officer: Michelle Iravuhah, ICF ACC
We are committed to maintaining the highest standards of privacy protection and confidentiality in our executive coaching practice. Your trust is fundamental to effective coaching, and we honor that responsibility in everything we do.
Thank you for trusting coach.co.ke with your personal information. We are committed to respecting your privacy and ensuring a secure, transparent experience for all visitors and clients.